Privacy Policy
Your privacy is important to us. Learn how PetFellow collects, uses, and protects your personal information.
Information We Collect
We collect information you provide directly to us, such as when you create an account, list pets, apply for adoption, or contact us for support.
Personal Information
- • Name and contact details
- • Account credentials
- • Profile information
- • Payment information
Usage Information
- • Device and browser data
- • IP address and location
- • Usage patterns and preferences
- • Communication records
How We Use Your Information
- Service Provision: To provide and maintain our platform, process adoptions, and facilitate communications between users.
- Communication: To send updates, notifications, and respond to your inquiries and support requests.
- Improvement: To analyze usage patterns and improve our services, features, and user experience.
- Safety: To ensure platform security, prevent fraud, and maintain a safe environment for all users.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share limited information in specific circumstances:
- Service Providers: With trusted partners who assist in platform operations (payment processing, email services, analytics).
- User Connections: Contact information when you engage in adoptions or services with other users.
- Legal Requirements: When required by law or to protect our rights and users' safety.
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with user notification).
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
Data encrypted in transit and at rest
Secure Storage
Industry-standard data centers
Access Control
Limited employee access
Your Privacy Rights
You have several rights regarding your personal information:
Access & Portability
Request access to your personal data and receive it in a portable format.
Correction
Update or correct inaccurate personal information in your account.
Deletion
Request deletion of your personal data, subject to legal obligations.
Opt-Out
Unsubscribe from marketing communications and data processing.
Privacy Questions?
Have questions about your privacy or how we handle your data? Contact our privacy team.